EKS Support Resources

AWS Support Plans

Plan	Support Channels	Response Time
Basic	Documentation, Forums, CloudTrail	N/A
Developer	Email	12 hours
Business	Phone, Chat, TAM	1 hour (critical)
Enterprise	Dedicated TAM, Concierge	15 min (critical)

Documentation

• EKS User Guide
• EKS API Reference
• EKS Best Practices
• EKS Workshop

AWS re:Post

Free community support:

• AWS re:Post - EKS
• Search for known issues
• Post questions

GitHub Repos

• aws/eks-distro - EKS Kubernetes distribution
• aws/eks-charts - Official Helm charts
• aws-controllers-k8s/community - ACK controllers
• aws-samples/eks-workshop-v2 - EKS Workshop content

Slack Channels

• Kubernetes Slack eks-user
• AWS Community - EKS

Premium Support Resources

TAM (Technical Account Manager)

• Proactive guidance
• Architecture reviews
• Direct escalation

AWS Support API

# Create support case
aws support create-case \
  --subject "EKS cluster issue" \
  --category-code "using-eks" \
  --severity-code "high" \
  --description "Description" \
  --communication-body "Details" \
  --language en
 
# Check case status
aws support describe-cases

Health Checks

# Check service health
aws health describe-events --filter eventTypeCategories=issue
 
# Check personal health
aws health describe-events-for-organization

Useful Tools

Tool	Purpose
eksctl	Cluster management
kubectl	Kubernetes CLI
AWS CLI	AWS API
CloudWatch	Logs and metrics
AWS Config	Resource tracking

References

• AWS Support
• EKS FAQ
• EKS Roadmap